RETURNS & EXCHANGES POLICY

 

Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact us at +57 3015554683 within seven (7) days of receipt. You may also contact us at rosekhbeis@khbeis.com. If you receive a damaged, defective or incorrect item, we will work with you to make things right.

In-stock items normally ship within 5-7 days an order has been placed. Once an item has shipped, cancellation is not possible.

ITEM NOT ELIGIBLE FOR REFUNDS OR EXCHANGES

The following are final sale, and not eligible for refunds or exchanges. Feathers, and all marble products.

ITEMS ELIGIBLE FOR EXCHANGES

We allow for exchanges or a return for store credit on: Jewelry if unopened and in original packaging.

ITEMS ELIGIBLE FOR RETURNS

If you wish to return an item listed above, you will be responsible for outbound and return shipping and delivery charges. A traceable return shipping method is required (FedEx, UPS, etc) Returns must be received in original condition and in the original packaging within 30 days. Credit card orders will receive refunds in the form of a credit back to the original account. Shipping and Delivery Service charges are not refundable.

RETURN ADDRESS

To make a return, contact us at: rosekhbeis@khbeis.com, or at +573015554683. You must include your order number, prepay the postage, and insure each package. Please ship to the address below:

ROSE KHBEIS code. 1727
2550 NW 72 AVE SUITE 115
MIAMI FL 33122
3055942673